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Communication Skills for PM

Gurukul, Ahmedabad


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About the Course

Program Overview:
Studies by Gartner, KPMG etc have shown that one of the primary reasons why projects fail is breakdown (or lack) of communication. According to the PMI, over 75% of a Project Manager's job is communication. A successful Project Manager should be able to articulate the vision, objectives and goals of the project. He/she should communicate guidelines, deadlines to the team; set the expectations with the stakeholders and ensure that everyone connected with the project is provided the right information, with the right level of detail at the right time.
Program Objectives:
This workshop, through sharing of experiences, will help Project Managers/Leads to understand the importance of Communication, which is an important leadership quality. It also helps them :
• Understand simple and time-tested techniques to communicate effectively
• Be aware of pitfalls during communicating
• Apply creativity and innovative techniques of communication
• Use the right methods/tools for different forms of communication

Topics Covered

Program Contents:
1. Introduction
2. Communication Fundamentals
• Key elements of communication
• Know your audience
• Cultural aspects of communication
3. Tools & Methods
• Listening, Speaking, Reading, Writing
• Telephone, eMail,Memo or written communication
4. Non-Verbal Communication
• Kinesics
• Proximics
• Tone
• Dressing & Body Language
5. Active Listening
6. Barriers to Communication
• Language, Jargon
• Psychological
• Physical
7.Feedback and appraisal
8. Communication styles
• Amiable
• Driver
• Expressive
• Analytical
9. Techniques for better communication
10. Action plan for improvement
11. Conclusion and Feedback

Who should attend

• Project Managers
• Project Leads
• Team/Module Leads
• Senior Software Engineers



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About the Trainer

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Our Consultant


Our Consultant, has over 11 years of experience in the IT industry, with over 6 years of Project and Program Management leading projects for multi-national corporations across the globe. He comes from a Java/J2EE, Oracle background but has managed Java/J2EE, SAP, Oracle, Cognos projects/programs. He has worked in various domains like Telecom, Banking & etc.
As a Delivery Manager for his unit, Our Consultant had helped setup and tailor processes and methodologies for executing the projects in his program. He also participated in the strategic decision making in terms of growth and expansion plans of the unit.
He is currently responsible for the quality and delivery of projects in his program. He was previously employed with Infosys and few others.

Course Id: 9361