Our Consultant, has more than 25 years of broad-based experience and hands-on skill in the successful implementation of highly effective helpdesk operations and the cost-effective management of innovative customer and technical support strategies. He has experience in overseeing Asset Management, Service Level Management, Issues Management, Risk & Scope Change Management, Communications & Release Level Management, Transitioned service from on-shore to off-shore etc. He has outsourcing/ off shoring experience in analysing, transacting, implementing, managing and optimizing the operations.
Our Consultant is also known for his Progressive leadership experience demonstrated in Globalservice delivery, service management, project practices, strategic decisions, renewed market decisions and incentive driven approach for team achievement in MNCs like HCL, IBM, CMC, ANZ GRINDLAYS BANK. In his last assignment as AGM - Operations in HCL he has managed the global operations for various processes including IT services, recruitments, and IT support.
Our Consultant has lead the overall process for IT operations; handling large scale projects across various geographies with end-to-end stakeholder responsibility for on-time delivery. Involved in managing vendor relationships, understanding customer requirements to rendering effective solutions while assisting sales teams and managing key accounts.