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Gurukul, Ahmedabad

Course ID: 8953

Gurukul, Ahmedabad

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About Our Consultant

Our Consultant, has more than 25 years of broad-based experience and hands-on skill in the successful implementation of highly effective helpdesk operations and the cost-effective management of innovative customer and technical support strategies. He has experience in overseeing Asset Management, Service Level Management, Issues Management, Risk & Scope Change Management, Communications & Release Level Management, Transitioned service from on-shore to off-shore etc. He has outsourcing/ off shoring experience in analysing, transacting, implementing, managing and optimizing the operations.
Our Consultant is also known for his Progressive leadership experience demonstrated in Globalservice delivery, service management, project practices, strategic decisions, renewed market decisions and incentive driven approach for team achievement in MNCs like HCL, IBM, CMC, ANZ GRINDLAYS BANK. In his last assignment as AGM - Operations in HCL he has managed the global operations for various processes including IT services, recruitments, and IT support.
Our Consultant has lead the overall process for IT operations; handling large scale projects across various geographies with end-to-end stakeholder responsibility for on-time delivery. Involved in managing vendor relationships, understanding customer requirements to rendering effective solutions while assisting sales teams and managing key accounts.
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About the Course

Workshop Overview & Benefits:
For IT to be successful in delivering against business requirements management should put an internal control system or framework in place. The COBIT control framework contributes to these needs by
• Making a link to the Business requirements
• Organising IT activities into a generally accepted process model
• Identifying the major IT resources to be leveraged
• Defining the Management control objectives to be considered
The COBIT Foundation Course helps IT, audit, Risk and Compliance professionals master COBIT at a foundation Level. Participants learn about the need for an IT control framework and how COBIT addresses this need by providing globally accepted IT Governance and control framework. This course explains the COBIT framework using practical examples and a case study driven approach. It also addresses all other component of the COBIT Toolkit. Such as the Assurance guide Management guidelines and control objectives in effect, the course helps professionals understand how to use COBIT in a logical and understandable manner and validate this knowledge through assessment and quizzes.
Training approach:
• Interactive Classroom Training
• Exercises to understand concepts

Topics Covered

Program Contents:
1. Responding to IT Challenges
2. Introducing COBIT
3. What does COBIT Provide
4. Applying COBIT in Practice
5. Products and Support from ISACA/ITGI
6. Solving Sample Questions.

Who should attend

• IT Auditors
• IT Managers
• IT Quality Professionals
• IT Leadership
• IT developers
• Process Practitioners and Managers in IT Service



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